General
General
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What services does EcrinVIP offer?
We offer VIP transfer, airport transfer, hotel transfer, intercity transfer and chauffeured car rental services.
Are your services available 24/7?
Yes, we operate 24/7 and handle your transfer requests at night and in the early hours.
Are your chauffeurs professional?
All our transfers are carried out by professional chauffeurs; our experienced, friendly team ensures a safe journey.
Is the journey safe?
Our vehicles are well-maintained and insured; safe transfer and customer satisfaction are our priority.
How do I reach customer service?
You can reach us by phone, e-mail and WhatsApp; your requests are answered quickly.
Is there a luggage limit?
Our VIP vehicles have high luggage capacity; just note any excess luggage at booking.
Can I travel with a pet?
Pets may be accepted under suitable conditions; please let us know at booking.
What should I do about an item left in the vehicle?
Contact our customer service for lost items; we help return your belongings to you.
Which languages do you serve in?
We serve in Turkish and English and provide vip transfer comfort to our international guests too.
Can I set up a corporate account?
Yes, we make corporate transfer and car rental agreements for companies, with special rates.
What do you provide for travelling with children?
We provide child seats on request; comfortable, safe travel for families is our priority.
Can I get service without a reservation?
It is possible subject to availability; however we recommend booking in advance to guarantee a vehicle.
Do you serve group organizations?
Yes, we offer a wide range of vehicles for events and group organizations.
Can I contact the chauffeur before the trip?
Chauffeur details are shared close to the transfer time; you can get in touch when needed.
Do you have a satisfaction guarantee?
Customer satisfaction is our priority; we aim to deliver comfort, punctuality and quality service on every journey.